The Age Co Funeral Plan is provided by Advance Planning Limited, a subsidiary of Dignity plc, in association with Age UK Enterprises Limited. Age UK Enterprises Limited trades under the name Age Co.
Where “we/our/us" is used this refers to Advance Planning Limited, a company incorporated in England and a subsidiary of Dignity plc. Registered Number: 3292336 and Registered Office: 4 King Edwards Court, King Edward Square, Sutton Coldfield, West Midlands, B73 6AP.
In relation to the Age Co Funeral Plan, Advanced Planning Limited will use your information for application processing and Plan administration purposes only.
This policy sets out how Advance Planning Limited use and protect any personal information that you give us when you use this website.
If you have any questions about this policy, or do not agree with it, please contact our customer services department at firstname.lastname@example.org or on 0800 022 3243* before using this website.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure you are happy with any changes. This policy is effective from the 1st of February 2012.
You can, should you choose, disable the cookies from your browser and delete all cookies currently stored on your computer. On Microsoft Internet Explorer, this can be done by selecting "Tools/Internet Options" and reviewing your privacy settings or selecting "delete cookies". You can find out how to do this for your particular browser by clicking "help" on your browser's menu or by visiting http://www.allaboutcookies.org/manage-cookies/index.html. No information obtained from the cookie will be used by us for marketing purposes.
What information do we collect?
In general, you can use this website without giving us any information. However, additional services may be available if we have certain information about you.
We may collect the following information:
- your name and contact information, including email address, IP address, geographical address, company details and what pages are accessed and when.
- information regarding your personal or professional interests, demographics, experiences with our products and contact preferences in order to provide you with further correspondence about our products and services.
If you make a purchase from us, your card information is collected by our partner organisation WorldPay plc, but is not held by us. If you supply such information we are legally bound by the Data Protection Act 1998.
What do we do with the information we collect?
We use this information to provide you with a better service, and, in particular, for the following reasons:
- Process applications/orders submitted by you;
- To administer your Plan and carry out our obligations arising from any contracts entered into by you and us;
- Verify your identity;
- Seek your views or comments on the services we provide;
- Notify you of changes to our services;
- Improve our services;
Age Co Funeral Plans are provided by us in association with Age UK Enterprises Limited, a trading subsidiary of Age UK (registered charity no. 1128267) which donates its net profits to Age UK.
Age UK Enterprises Limited trades under the name Age Co.
Age UK Enterprises Limited would like to use your personal information for marketing purposes and share it with other companies and/or charities within the Age UK Network**. When you provide your information via this website, you will be given the option to select your choices as to whether or not you wish to receive information from the Age UK Network by email, text, phone or post.
You can change your marketing preferences at any time by contacting Age UK by email: email@example.com or telephone on 0800 169 8787.
**The Age UK Network comprises of the Age UK Group (Age UK and its trading subsidiaries), and its National Partners (Age Cymru, Age Scotland and Age NI).
The Age UK Network will never sell your information and promises to keep it safe and secure. Age UK Enterprises Limited will not share any of the personal information with companies beyond the Age UK Network; unless the information is needed to help prevent fraud or they are required do to so by law.
You are entitled to receive a copy of the personal information held about you. If you would like to receive a copy, would like further information or would like to complain about the way that they use your personal information please write to FREEPOST, Age UK Enterprises London WC1H 9NA
For further information on how your information is used and stored by the Age UK Network please go to http://www.ageuk.org.uk/help/privacy-policy/ or contact Age UK’s Chief Data Officer at: FREEPOST, Age UK Enterprises, London, WC1H 9NA or call: 0800 107 8977.
Who do we share this information with?
We will not transfer, disclose, sell, distribute or lease your personal information to third parties other than the Age UK Network, our subsidiaries, parent company, group companies or purchasers of our business without your permission unless this is necessary for the reasons set out in the "What we do with the information we collect" section or where we are required to do so by law.
How to get copies of the information we have collected
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you, please write to our Data Protection Compliance Officer at Advance Planning Limited, 4 King Edwards Court, King Edward Square, Sutton Coldfield, West Midlands, B73 6AP, email firstname.lastname@example.org or call us on 0800 022 3243*.
If you think any information we have about you is incorrect or incomplete, please write or email us as soon as possible. We will correct or update any information as soon as possible.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
We may link to other websites which are not within our control. Once you have left our website, we cannot be responsible for the protection and privacy of any information which you provide. You should exercise caution and look at the privacy statement applicable to the website in question.