The Age Co Funeral Plan is provided by Advance Planning Limited, in association with Age UK Enterprises Limited. Advance Planning Limited is a subsidiary of Dignity plc.
The Policy may change from time to time so please check this page occasionally to ensure that you’re aware of any changes.
If you have any questions about this policy, or do not agree with it, please contact our data privacy team by emailing Privacy@dignityuk.co.uk or in writing to Privacy, Dignity Plc, King Edwards Court, King Edwards Square, Sutton Coldfield, West Midlands, B73 6AP.
Who are Dignity?
The Age Co Funeral Plan is provided by Advance Planning Limited, a subsidiary of Dignity plc. In this policy, “Dignity/we/our/us” refers to the Dignity Group of companies and subsidiaries of Dignity Plc, registered in England at our registered office at Dignity Plc, 4 King Edwards Court, King Edwards Square, Sutton Coldfield, West Midlands, B73 6AP.
What information do Dignity collect?
We collect personally identifiable information about you such as your full name, address, email address, and bank account or payment card details. If you purchase a service online, we will collect additional information such as your IP address and any session details. We will only collect this information if it is necessary for the purposes outlined below.
If you call Dignity, they may record the call to maintain a high level of service and, in some cases, to help detect and prevent fraud.
Due to the sensitive nature of our services, Dignity will on rare occasions process data confidentially where a funeral plan has been purchased for another individual.
How do Dignity use your information?
Services
Dignity will process your data on the requirement that it is necessary to fulfil our contract with you when you enquire or purchase a service from us.
If you enquire about one of our services, we will use this information to provide you with further details by either post or email. To do this we will share your information with our printing agencies.
If you purchase one of our services, we will use the information you have provided to administer your plan. If required, this involves sharing your information with our payment processors and legal advisors.
We will retain your information for the duration of our relationship with you and for as long as we are required to fulfil our legal obligations. We review these retention periods on a regular basis to ensure we do not store unnecessary personal information.
Legitimate Interests
In addition to the above we also process your information for the purposes of our own legitimate business interests:
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You may choose to opt-out of some or all of the above if possible (opting out is not possible for the items marked with an asterisks) by emailing Privacy@dignityfunerals.co.uk or in writing using the address above.
Profiling
Dignity creates a profile of your interests and preferences so that we can contact you with information most relevant to you. We may also use your personal information to detect and reduce fraud and credit risk.
Service Providers
Dignity employs third-party service providers and contractors to carry out its day to day activities. All of our service providers are carefully considered to ensure they handle your information with care and only for the purposes intended. It may be necessary for Dignity to share some or all your information with these providers as necessary. Dignity will always minimise the access and ensure data is securely destroyed when it is no longer required by our third party providers.
Who do Dignity share your information with?
Dignity will share your information with the Age UK Network for the below purposes. Other than as explained in this policy, we will not transfer, disclose, sell, distribute or lease your personal information to third parties other than our subsidiaries, parent company, group companies or potential purchasers of our business without your permission, unless we are required to do so by law.
How will the Age UK Network use your information?
Age UK Enterprises Limited, trading as Age Co, would like to use your personal information for marketing and research purposes and share it with other companies and/or charities within the Age UK Network. When you provide your information, you will be given the option to select your choices as to whether or not you wish to receive information from the Age UK Network by email, text, phone or post. You can change your marketing preferences at any time by phoning 0800 107 8977, writing to: FREEPOST Age UK Enterprises, London WC1H 9NA or emailing contact@ageuk.org.uk
The Age UK Network includes the charity Age UK, its trading subsidiaries and its National Partners (Age Cymru, Age Scotland and Age NI).
The Age UK Network will never sell your data and promises to keep it safe and secure. Age UK Enterprises will not share any of the personal information with companies beyond the Age UK Network, unless the information is needed to help prevent fraud or they are required do to so by law.
Age UK may pass your information to their third party service providers, suppliers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on their behalf (for example to send you mailings). However, when they use these third parties, they disclose only the personal information that is necessary to deliver the services and they have a contract in place that requires them to keep your information secure and prevents them from using it for their own direct marketing purposes. Please be reassured that Age UK will not release your information to third parties for them to use for their own direct marketing purposes, unless you have requested Age UK to do so, or they are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
You are entitled to receive a copy of the personal information Age UK Enterprises Limited hold about you. If you would like to receive a copy, or would like further information about, or would like to complain about the way that they use your personal information, please write to FREEPOST, Age UK Enterprises London WC1H 9NA.
Age UK and Dignity act independently to process your personal information and are committed to protecting your privacy and the personal information that you provide. For further information on how your information is used and stored by the Age UK Network please go to www.ageuk.org.uk/help/privacy-policy or contact Age UK’s Chief Data Officer at: FREEPOST, Age UK Enterprises, London, WC1H 9NA or call: 0800 107 8977.
Cookies
We use cookies for certain areas of our website. Cookies are files that store information on your hard drive or browser that means that our website can recognise that you have visited our website before. They make it easier for you to maintain your preferences on the website, and by seeing how you use the website, we can tailor the website around your preferences and measure usability of the website.
You can, should you choose, disable the cookies from your browser and delete all cookies currently stored on your computer. On Microsoft Internet Explorer, this can be done by selecting "Tools/Internet Options" and reviewing your privacy settings or selecting "delete cookies". You can find out how to do this for your particular browser by clicking "help" on your browser's menu or by visiting www.allaboutcookies.org/manage-cookies/index.html. No information obtained from the cookie will be used by us for marketing purposes by Dignity.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect from you.
Your Rights
Under the General Data Protection Regulation (GDPR) you have rights with regard to your personal data.
You have the right to request from us access to and rectification or erasure of your personal data, the right to restrict processing, object to processing as well as in certain circumstances the right to data portability.
If you have provided consent for the processing of your data, you have the right to withdraw that consent at any time.
You have the right to lodge a complaint to the Information Commissioner’s Office if you believe that we have not complied with the requirements of the GDPR with regard to your personal data.
